THEY PUT HOLDS ON YOUR CREDIT CARD FOR UP TO 5 BUSINESS DAYS

This app not only tells you cottages are available when theyre not, but also when you put a booking inquiry for a cottage that isnt even available the also put a hold on that money. They say they will release your funds in 24 hours but they dont actually! It takes almost a week. I now have close to $1k on hold for 5 days because I tried to book two cottages that were both not even available. I not am unable to actually put down a deposit for a cottage that I can actually stay at because they wont release my funds. This app is infuriating. When you call their customer service (which they say is 24/h on their app) you get a person who is just an answering machine and cannot actually do anything about your problem. I will never use this app again. Two failed experience and 1k in the hole later, my vacation is ruined. Thanks Homeaway.

Caitlin obrien about HomeAway Vacation Rentals, v2016.05.1