Dishonest owner

We Rent this villa for 10 days in october 2016 but because of a cancer newly appeared we had to cancel more than 2 months before arrival....The owner wrote to us she Will refund the account but she didnt...although we asked her many times without answer ....and the house was rerent...
Be careful with this owner Ana Yaiza Santos Cabrera ....she is quite dishonest....
Jean louis Faure from Paris

JL Faure about HomeAway Vacation Rentals, v2017.01.1